The questions below come up on nearly every assessment call. Answered here so you can self-qualify before booking a Free IT Assessment.

What does Klaravex actually do?

Klaravex provides managed IT, security, and compliance readiness for US small and midsize businesses. Day-to-day support, 24/7 monitoring, provisioning, and reporting run on Klaravex AI — our always-on operations system — which resolves 89% of issues in minutes, any hour. Everything that needs real judgment goes to your dedicated senior engineer, who already has full context on the issue and your environment. You get enterprise-grade speed without enterprise-grade cost — and you always know whether you’re talking to the AI or a person.

Who is a good fit for Klaravex?

US businesses with roughly 10 to 250 employees running Microsoft 365, Google Workspace, or AWS — especially accounting firms, financial advisory practices, architecture firms, real estate brokerages, medical offices, and law firms that need enterprise-grade IT and security without hiring an internal team.

How do the Foundation, Assurance, and Directive plans differ?

Foundation ($49/user/month) is the operational baseline: 24/7 helpdesk, M365/Google Workspace/AWS administration, endpoint management, and security hygiene. Assurance ($79/user/month) adds managed endpoint protection, vulnerability management, identity posture monitoring, and security awareness training. Directive ($129/user/month) adds vCISO advisory, managed detection and response (MDR), and readiness programs for HIPAA, SOC 2, and ISO 27001. Every plan includes the same promise: fast automated resolution for routine issues, a senior engineer within 2 hours for everything else.

Is Klaravex AI just a chatbot?

No. It’s the operations layer behind your service — support, monitoring, provisioning, and reporting — not a chat window. It’s always labeled, it never makes judgment calls on its own, and when a case needs human expertise, your senior engineer takes over with the full picture already documented. No offshore queue, no ticket black hole, no repeating yourself.

Do you issue compliance certifications?

No. Klaravex provides readiness advisory and preparation — gap analysis, control implementation, evidence collection, policy authorship, and audit-ready documentation. SOC 2 attestation, ISO 27001 certification, or HIPAA posture validation must be issued by an independent third-party auditor. We prepare you for that engagement; we do not perform it.

What is the 2-hour response commitment?

When an issue needs human judgment beyond automated resolution, a senior engineer responds within 2 hours. If we miss that commitment, you receive a service credit — no questions asked.

How does pricing work?

Flat monthly per-user pricing — $49, $79, or $129 depending on the plan. No per-ticket billing, no surprise invoices, and no vendor commissions ever, so our recommendations carry no vendor agenda.

How do we get started?

Start with a Free IT Assessment: 45 minutes, a written report, no obligation. We review your infrastructure, cloud environment, security posture, and backup coverage — and tell you honestly what is working and what is not.

Do you work with businesses outside the US?

Klaravex serves US businesses only, with remote delivery across every time zone.

Do you serve defense contractors or CMMC engagements?

No. US defense, Defense Industrial Base, and CMMC engagements are explicitly out of scope. Please refer those inquiries to a specialized defense-focused practice.

Ready to talk? Get a Free IT Assessment — 45 minutes, written report, no obligation.